Introducing Remote Customer Support

  1. Prepare by downloading the TeamViewer QuickSupport client and Remote Access Viewer(JM3)
  2. Contact MJP support
  3. You will be guided how to connect your computer (Windows 10) with your MJP control system
  4. Open the Teamviewer QuickSupport client (close any other teamviewer process already running first)
  5. When the client is up and running, we can connect to your computer. In this stage you may be asked for “Your name” and/or session code for us to verify that we are trying to connect to the correct computer.
  6. When we connect you will get a prompt to allow access from a named service engineer.