Customer Support

When you make the decision to trust MJP to propel your livelihood, the team is available to you every day for the lifetime of ownership. Whether you call with a maintenance question, need hands-on personal training, or find you would like to make adjustments to your control system, we value the chance to connect with you and hear all about your travels. At MJP, you have become a member of our extended family and we are here for you every step of your voyage.

Remote Support

The new remote support app allows authorized service representatives, via a secure connection, to remotely access shipboard computers to troubleshoot alarms, install software updates or assist with startups and commissioning. The app is compatible with MJP JetMaster 3 and MJP 2000 system and is available free for all MJP customers.

5-Year Warranty

A Force to Trust – it’s our commitment to you and it starts with an industry leading five-year warranty backed by world class customer support and service. The warranty is valid for materials and workmanship, and only requires that service instructions are followed and MJP original spare parts are used.

Service Solutions

Customers that wish to experience an even higher level of service and support can now participate in MJP’s service solutions program. Carefully crafted to optimize service intervals and preventative maintenance schedules, the program guarantees many successful operational years with minimal downtime. Choose from one of the packages below or let us custom build a solution to fit your needs.

Support Contacts

Johan Jeppsson
Warranty and Service
+46 70 086 50 25
Caroline Gustavsen
Spare Parts
+46 700 86 50 26